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For Users
All account related questions such as: account management, emails and promos, billing, mobile app, desktop app...
Account Management
- I forgot my password. How can I reset it?
- I forgot my username. How can I get it back?
- I can't find my activation code. How can I have it resent?
- I am unable to sign in to my account.
- How do I create an account?
- How do I add a new location to my account?
- Why am I encountering error messages when I try signing up?
- I sent my activation email to the wrong email address. How do I update this information?
- How do I switch account language to English/French?
- I want to cancel/delete my account.
- Can I invite family members to use the program? How many invites can I send?
- How can I update my personal information (name, phone number, email) from within my Venngo account?
Emails and Promotions
Billing and payments
- I see a charge on my credit card statement from VENNGO INC. What is it for?
- What are other methods of payment besides credit and/or debit cards?
- How can I get my bill or receipt?
- No billing history. Was I charged?
- Is it safe to enter my credit card information on Venngo?
- How do I contact Venngo for help with a billing issue?
Mobile app
- Why am I seeing a Sign In Error Message?
- How do I sign in to the new Venngo mobile app?
- Discover the Venngo App (Phone Tutorial)
- Where can I find my Site URL?
- Encountering error messages only when I try to sign in through the Venngo app.
- I’ve troubleshooted with the app and am still unable to sign in.
- Venngo app is not loading.
- How do I use the Venngo app to redeem a perk?
- How do I use the Venngo app to redeem a perk in-store?