Help Centre

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Help Centre

For Users

For Users

All account related questions such as: account management, emails and promos, billing, mobile app, desktop app...

Account Management

I forgot my password. How can I reset it?

I forgot my username. How can I get it back?

I can't find my activation code. How can I have it resent?

I am unable to sign in to my account.

How do I create an account?

How do I add a new location to my account?

Why am I encountering error messages when I try signing up?

I sent my activation email to the wrong email address. How do I update this information?

How do I switch account language to English/French?

I want to cancel/delete my account.

Can I invite family members to use the program? How many invites can I send?

How can I update my personal information (name, phone number, email) from within my Venngo account?

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Emails and Promotions

How can I sign up to receive promotional emails from Venngo?

How do I stop receiving emails?

Billing and payments

I see a charge on my credit card statement from VENNGO INC. What is it for?

What are other methods of payment besides credit and/or debit cards?

How can I get my bill or receipt?

No billing history. Was I charged?

Is it safe to enter my credit card information on Venngo?

How do I contact Venngo for help with a billing issue?

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Mobile app

Why am I seeing a Sign In Error Message?

How do I sign in to the new Venngo mobile app?

Discover the Venngo App (Phone Tutorial)

Where can I find my Site URL?

Encountering error messages only when I try to sign in through the Venngo app.

I’ve troubleshooted with the app and am still unable to sign in.

Venngo app is not loading.

How do I use the Venngo app to redeem a perk?

How do I use the Venngo app to redeem a perk in-store?

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